FAQ

Your satisfaction is important to us! If you are not satisfied with your milk_shake online purchase, we have a 15-day return policy. Once we receive your return, we will refund the original form of payment used for the initial purchase. Please be patient; seeing a credit on your account can take several business days.

Please note, you will be responsible for the return shipping & handling charges. If you have questions about returns or exchanges, please contact us via email at support@milkshakehair.com or call 855 677 9663.

If you want to change your order, please send us an email. We will see what is still possible.

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.